Know where every KPI on the dashboard comes from.
A number moves and someone senior asks why. Nobody can say where it came from, what it counts or who changed it last. The answer takes days, so the decision waits. With KPI traceability, anyone can open a KPI and see its definition, its owner and the records behind it.
From a number nobody can explain to one you can open.
- KPI definitions live in someone's head or an old slide
- Nobody can say which records sit behind a figure
- Definitions change quietly, and nobody is told
- Every board pack is checked again by hand
- Every KPI has a written, versioned definition
- One click from the figure to the records behind it
- Every change has a name, a date and a reason
- Freshness and quality checks shown next to the number
The number moved. Nobody can say why.
It shows up in a review meeting. Revenue, margin or churn has moved, and the first question is why. The person who built the report is busy or gone. Finance and operations pull their own extracts, and the figures do not quite match. By the time someone has an answer, the decision it was meant to inform has already been made, or put off.

- KPIs are calculated in many places: the BI tool, spreadsheets and the ERP's own reports.
- No written definition, so two reports can both be right and still disagree.
- No trace from the figure on screen back to the invoices, orders or tickets behind it.
- Changes to a definition or a data source go live without anyone being told.
- Nobody owns a KPI by name, so questions bounce between teams.
- Explaining why a KPI moved takes more than a day.
- Your board pack is rebuilt or re-checked by hand every month.
- Two teams bring different figures for the same KPI.
- Nobody can say when a KPI's definition last changed.
Why it mattered. A KPI you cannot explain is a KPI nobody acts on. Traceability turns the number back into something people can decide with.
Start from the questions people ask about a KPI.
We take your most-used KPIs and ask the people who own them to produce each one while we watch, including the spreadsheet step. Then we trace every figure back to the source records, write down each definition with an owner, and make that trace something anyone can open from the dashboard. Claude helps read old reports and draft definitions; people approve every one.

Definition, owner, lineage and records, one click behind every KPI.
- A KPI catalogue: every KPI with its written definition, formula, owner and the date it last changed.
- Lineage from the figure on screen through every job and join, back to the source system.
- Drill-through from any KPI to the records behind it: the invoices, orders or tickets that make up the number.
- Change history on every definition and source, with a name, a date and a reason, and an alert to the owner.
- Freshness and quality checks shown next to the number, so people can see whether to trust it today.
- The same definitions used by the dashboards, the board pack and questions asked in plain English.
What we would measure.
