Industries · Retail and commerce

The margin leak the dashboard never showed, found two weeks before close

We build data, analytics and AI for retailers and consumer brands. Our published retail work: a margin agent for a multi-format grocery retailer in APAC that flagged a fuel-surcharge anomaly on day 14, recovered $240k in annualised procurement savings and brought back 2.4 points of gross margin.

Published work in this industry
1 case study
Recovered, APAC grocery retailer
$240k, annualised
Gross margin
+2.4pp
From kickoff to the first flag
14 days
On this pageWhat we hear in retail and commerce
  1. 01What we hear in retail and commerce
  2. 02What we have delivered
  3. 03Where to start
  4. 04How the first weeks run
  5. 05Questions we get asked
  6. 06Further reading
01

What we hear in retail and commerce

Each of these comes from our retail case study or from an article we wrote for teams in retail.

  1. 01Margin is down and the dashboard cannot say why

    It reports the fall. By the time anyone reconstructs the cause, the quarter has closed.

  2. 02Nobody watches contracted against invoiced

    Cost moves through several systems before it reaches a report, and checking that gap by hand across that many suppliers is not humanly possible.

  3. 03The same customer under four names

    The CRM, billing and the loyalty scheme each count customers their own way, and the same duplicates inflate all three.

  4. 04Marketing and finance disagree about one campaign

    Both decks are built on the same warehouse and refreshed the same morning. The argument is about the credit rule, not the data.

  5. 05The dashboard shows stuck orders but cannot release them

    A report can tell you fourteen orders are stuck. It cannot let anyone unstick them, so the work moves into a spreadsheet you never see.

  6. 06An ERP you are not allowed to change

    The customisation is refused, the upgrade path must stay clean, and the work still has to happen.

02

What we have delivered

One published case study, anonymised: a multi-format grocery retailer in APAC with $500M+ in annual revenue.

$240kRecovered

Annualised procurement savings, signed off by Finance within 30 days.

+2.4ppGross margin

Recovered between Q3 close and the Q4 board call.

14 daysTo first flag

From kickoff to the first agent flag the procurement team acted on.

6 weeksEngagement

Fixed scope, fixed price.

In the customer's words

The agent did the easy part. The hard part was the lineage discipline. That's what Woodfrog built first, and it's why Finance signed off on the savings in the first month.

Head of Data, APAC retail customer

Read the full account

  1. Case study, retailA margin agent that caught a $240k procurement leak in Week 3

    The lineage came before the agent, which is the part that made the number bankable.

    Read the case study ↗
03

Where to start

Four places a first engagement can begin. Week 1 tells you which one comes first.

  1. AIAn agent that watches margin for you

    Watch the data, explain what moved it, and put the finding in front of the person who can act on it.

    Data agents ↗
  2. DataOne customer, one number

    One set of records the finance team and the operations team both accept.

    Data integration and governance ↗
  3. ApplicationsA button, not another chart

    The system your team works in all day, built around the step the dashboard cannot take.

    Applications and automation ↗
  4. ProductA lakehouse and BI in your own cloud

    Antvia: a lakehouse plus a next-generation BI tool, with 300+ sources and first dashboards on your data in two to four weeks.

    See Antvia ↗
04

How the first weeks run

The same three phases in every industry. What changes is what we build in them.

  1. Week 1, fixed feeAudit

    Two calls and a written one-pager. Yours to keep whether or not you continue.

  2. Weeks 2 to 6Build

    Something real in front of real users by week three. Median six weeks to the first production-grade artefact.

  3. Week 7 onwardOperate

    Quarterly reviews and on-call governance. The people who built it pick up the phone.

05

Questions we get asked

Our data is spread across the POS, the ERP and spreadsheets. Is that a problem?+

No. The Week 1 audit maps where the data sits and how it moves, and names the three decisions it most needs to support. That is the starting point, not a precondition.

How soon do we see something?+

Something real in front of real users by week three. In the grocery case, the agent's first flag came on day 14.

Will Finance trust a number an agent found?+

Only if they can trace it. That is why the lineage was built before the agent, and why Finance signed the saving off within 30 days, on evidence rather than trust.

Is our data used to train a model?+

No. Not ours, not anyone else's. Where a build needs a model to see your data, it sees it under your agreement. Our page on how we use AI sets out the detail.

06

Further reading

Ready when you are

Start with the Week 1 audit

Two calls and a written one-pager naming the first thing worth building, and who owns it. You keep it either way. NDA-friendly, fixed scope. Write to hello@woodfrog.tech.

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